Conditions to be eligible for the Exchange & Replacement Policy:
- 1. Item(s) must be in their original, unused condition.
- 2. Replacement for items are subject to inspection and checking by the Ujjwal Ratna team.
- 3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
- 4. The product should be accompanied by the Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
Exchange Policy on Gemstone Jewelry and Loose Gemstones Customized Into Jewelry:
Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can, however, request for store credit, worth 75% of your invoice value, for use against future purchases on our website.
- – Shipping Charges, VAT and duties are not refundable.
- – Return Shipment is at customer’s cost
- – Payment Gateway charges, if applicable, will not be refunded
- – Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
- – Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company/banks may take another week to reflect that in your account.